Payment and refund terms
How to pay, when an order is confirmed and in which cases money comes back.
Nefis MMC · VÖEN 1906837672
How to pay
The order's payment page shows the methods open at that moment:
- By card online — on epoint.az's secure page. Visa and Mastercard are offered there, and Google Pay or Apple Pay from your phone. Card details do not reach us.
- By transfer — card to card, M10 or a bank account. You transfer the amount, upload the receipt to that same page, and we check it.
When no payment method is open, your order is recorded and we get in touch with you ourselves.
When an order is confirmed
When you pay by card the confirmation comes from the bank: as soon as the bank answers, the order's status becomes «Confirmed» and the box goes into production. This takes a few seconds, sometimes a little longer.
Once payment has begun the page says «being checked» and the card button is hidden — do not pay a second time. That wait ends by itself after half an hour and the button comes back.
If the amount the bank took does not match the order's amount, the order is not confirmed automatically: we check such a case by hand and get in touch with you.
When paying by transfer, after you upload the receipt the status becomes «Receipt being checked»; we check it and confirm.
An unpaid order
An order with no payment and no receipt may be cancelled after a day — no money left your account, so there is nothing to refund. If a receipt has been uploaded, the order waits: a person is checking it.
When we do not refund
Every box is made for one customer: it is printed with your photograph and your words, and cannot be sold to anybody else. So a finished personalised box is not taken back simply because you changed your mind.
When we do refund
- If work has not started yet — that is, the box has not gone into production — we cancel the order and return the money.
- If the mistake is ours — the wrong design, the wrong photograph, spoiled printing, a damaged box.
- If we cannot make the order.
When the mistake is ours we refund the delivery charge as well. If you take in a damaged box, photograph it before opening it — that settles the matter faster.
How to tell us
Write to us with the order number, what is wrong and, if you can, a photograph. Check the box as soon as it reaches you: the sooner we know about a problem, the sooner we put it right.
How the money comes back
If you paid by card, the money goes back to that card — depending on the bank it takes 1–7 working days. If you paid by transfer, we will ask you which card or account to return it to: we do not keep your account number.
When the refund is complete the order's status becomes «Refunded» and a letter goes to your account's e-mail address.
Contact
- Telefon və WhatsApp: +994 99 230 80 50 — Every day 10:00–20:00
- Instagram: nefis.az
- E-mail: info@nefis.az
- Saytın küncündəki söhbət — açıq olanda ora yazdığınız birbaşa bizə düşür.
These terms may change; the site always shows the latest version.